Terms of Service

• Quotes are free of charge in our standard service area. For more distant locations a visit fee may apply; we always tell you this in writing in advance, and we deduct it from the price if you accept the quote.
• Quotes are valid for 30 days unless stated otherwise. They are based on the information and photos you provide and on the conditions visible at the time of the visit.
• The contract is concluded when you accept the quote in writing (for example by email or WhatsApp).

If you ask for additional work, or if we find hidden problems during the job (for example damaged pipes, wiring or structure), we stop, inform you and agree the extra work and its price in writing before continuing. The only exception is an urgent measure needed to prevent damage or danger, which we explain to you straight away.

• All prices are in euros. Prices for private customers include IVA (VAT) at the rate applicable in the Autonomous Region of Madeira; prices for business customers are shown without IVA unless stated otherwise.
• Travel fees depend on the zone of your property (see our Payment page) and are shown separately in the quote.
• Prices for materials may change if the supplier changes its prices before the materials are ordered; we inform you before ordering.

Small jobs and single visits are paid on completion. Regular maintenance contracts are invoiced monthly. For renovations and larger projects, we agree an individual payment schedule in the quote, which may include an advance payment for materials. The accepted payment methods are listed on our Payment page. We issue an invoice for every job. Online payment (card, Apple Pay, Google Pay, MB WAY or Multibanco reference) is available for invoices up to €1,000. Larger amounts are paid by bank transfer.

Payment

• You can cancel or move an appointment free of charge up to 24 hours before it. For later cancellations, or if we cannot access the property at the agreed time, we may charge the travel or visit fee stated in the quote.
• Materials ordered specifically for your job and work already carried out are charged.
• If we have to reschedule (for example because of weather or safety), we tell you as early as possible and agree a new date.
• Right of withdrawal: if you are a consumer and the contract was concluded at a distance or away from our business premises (for example at your home), you have 14 days to withdraw without giving a reason. If you ask us to start the work within these 14 days, you pay for the work done up to the withdrawal. The right of withdrawal does not apply to urgent repairs that you specifically asked us to carry out, or once the service has been fully performed at your express request.

• We can supply the materials at the prices in the quote, or use materials you provide.
• For materials you provide, you are responsible for their quality, suitability and quantity; our warranty then covers only our workmanship.
• Materials we supply remain our property until they are paid in full.

We do not carry out these types of work ourselves. Where needed, we can coordinate with licensed professionals. Unless agreed otherwise, the customer is responsible for any permits or approvals required (for example from the condominium or the municipality).

• Our work is covered by the legal guarantees under Portuguese law; as a consumer, your statutory rights are never limited by these terms.
• Please report any defect in writing (email or WhatsApp, ideally with photos) as soon as you notice it, so we can inspect and fix it.
• The warranty does not cover normal wear and tear, misuse, lack of maintenance, work done by others after our intervention, or materials provided by the customer.
• Equipment such as air-conditioning units, inverters and batteries is also covered by the manufacturer's warranty; we help you with any claim.

• We work carefully and protect your property during the job. Please tell us in advance about anything we should know, such as hidden pipes or cables, fragile surfaces or existing damage.
• We are not liable for defects or damage that existed before our work.
• Our liability is governed by Portuguese law. Nothing in these terms limits our liability for intent or gross negligence, or your statutory rights as a consumer.

• Removal of the waste produced by our work is included only when it is stated in the quote.
• Construction and demolition waste is delivered to licensed waste operators in accordance with the applicable rules.
• We do not handle hazardous waste such as asbestos; if it is found, we stop the work in that area and tell you how to proceed with a licensed specialist.

If something is not right, please tell us first at info@handymadeira.com — we want to solve it. You can also use the Livro de Reclamações (complaints book), available online. Consumer disputes can be referred to an alternative dispute resolution entity: Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (www.madeira.gov.pt/cacc) or CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). These terms are governed by Portuguese law.

Livro de Reclamações